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Operator directory call centers receive hundreds of thousands of calls to inquire about telephone numbers of companies and agencies. the traditional way to obtain information from telephone directories of many defects such as:

  The limited information provided.
 
The tremendous pressure on call center's live agent, which leads to waiting for the client a
     long time.
 
The rise in cost for the service provider, with a lack of customer satisfaction.

2Share has devised a solution for all of those flaws in the Commercial Directory as well as added additional features, through its Business Directory Solutions with voice recognition techniques for various Arabic dialects and accents. In addition to the ease of access to information, callers can obtain information more affluently, such as address, e-mail, business activity, as well as perform an objective search and is not obliged to mention the name as established in the traditional way.

This results in an excellent Speech Directory System by 2Share along with customer satisfaction in addition to achieving significant financial savings and significant returns for operators.

 

 


 

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